The business of monitoring, measuring and understanding social media
September 19, 2017
Definitive Guide to Social, Digital Customer Service (5th edition), Conversocial How to Optimise Your Social Customer Service for the Peak Season, Sentiment Social Listening for Market Research, Synthesio Junk News and Bots during the German Parliamentary Election: What are German...
June 20, 2017
UEFA Champions League Final, 2017, Audiense The Importance of Social Analytics for Consumer Insights, NetBase 15 Essential Tips on Using Social to Improve Customer Service, Sentiment Jump-start Your Influencer Program with Social Data, Simply Measured Monitoring Social Media: Lessons for...
November 8, 2016
Developing Audiences, Identifying Brand Partnerships, and Predicting Music's Next Star: The Ultimate Guide for Music, Affinio Business Insights from Social Media Data: Applications of social media analytics, Crimson Hexagon Varejo de Eletrodomésticos: novas oportunidades de negócio com o monitoramento de...
September 13, 2016
Open Africa: Continental Brand and Business Intelligence, Ornico Facebook Reactions Study, May/June 2016, Quintly Manual de Relacionamento com o Cliente, Seekr Social Customer Service Playbook: Financial Services Providers, Sentiment Measuring Your Digital Brand Impact, Simply Measured Social Listening, Social Intelligence…...
June 7, 2016
6 ações para alavancar suas vendas nas redes sociais, Seekr 15 Essential Tips on Using Social to Improve Customer Service, Sentiment 3 Reports for Measuring Brand Awareness, Simply Measured ...
March 17, 2016
Brandwatch New Query Wizard. Clarabridge Clarabridge CEM Analytics and Engagor: Image recognition from Ditto . Meltwater Facebook topic data. Sentiment WeChat and Line integrations. Socedo New lead-gen reports from Salesforce, Marketo and HubSpot integrations. YouScan Removal of user limits on all accounts. ZoomSphere Facebook Reactions analytics....
October 13, 2015
5 Super-actionable tips to enhance service you provide during the holiday season, Sentiment Partners On Social: How Software Companies Can Boost Partner Networks Using Social Listening, Talkwalker Amazonbewertungen: Das sollten Unternehmen wissen, Webbosaurus Social Media Usage [in the US]: 2005-2015,...
May 26, 2015
Gaining Insights From Unstructured Data, AlchemyAPI Social Listening in the Restaurant, Food and Beverage Industry, Brandwatch Social Customer Service: Best Practice (PDF), Sentiment 2015 Influencer Marketing Guide, Simply Measured Is Sponsorship Worth the Money? Measuring Sponsorship ROI Using Social Data,...
July 23, 2013
Recently released research and white papers: Guide to Social Media Monitoring, CIPR State of Social Media: China, Dachis Group Social Media Monitoring for Customer Service, Our Social Times / Sentiment...
January 31, 2013
Recently announced software updates: EngagorAutomatic report delivery via email. HootSuiteKorean UI. Recorded FutureSource analysis: media type breakdown, reporting on events by location of sources, comparison of topics by source, segmenting sources by sentiment, speed, and scope. ScupGoogle+ integration, sentiment scoring...
April 29, 2010
Recently announced software updates: ClarabridgeEnterprise 4.1: Sentiment intensity, data visualization and reports, wizards and templates, enhanced anaphora support, increased online training. GnipFacebook Search API. NotecaSidebar filtering controls, improved Twitter monitoring, support for multiple Twitter accounts, manual deletion of results. PostRankEntity...
March 18, 2010
Recently announced software updates: ConversitionTweetfeel API. Radian6Engagement Console (AIR client). Sentiment MetricsSM Live (AIR client)....
February 25, 2010
Recently announced software updates: BuzzstreamDashboard updates, task management. eCairnConversation 3.0: New UI, increased trend analysis, RSS output, date-range filtering, content export. Radian6Topic creation wizard, widget gallery, improved influencer widget. Sentiment MetricsNew engagement module. Spiral16UI update. SysomosHeartbeat: SalesForce integration. TrackurImproved email...
June 26, 2009
Recently announced software updates: Sentiment MetricsTopic filtering and trending. Visible TechnologiesTruCast 2.8: filter and report by country, filter by domain, scheduled data exports....
April 23, 2009
Recently announced software updates: BuzzdetectorAnnouncement of 4 May update. iMenteNews selection. Scout LabsBlog comments, data export, custom date ranges. Sentiment MetricsExpanded search options, Twitter coverage, agency admin options....
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